FAQs

FREQUENTLY ASKED QUESTIONS

 

- Where do we deliver?

• We ship our products to mainland France.

- When will I know my order has been shipped?

• Once your order has been shipped, a confirmation email will be sent to you.

- What is the delivery delay ?

• As stated in our delivery policy.

– Preparation and shipping time varies between 2 to 3 days.
– Home delivery is 5 to 8 working days.

- Can I return an item?

• Yes of course. You have 30 days from receipt of your package to make a return if your order does not suit you. However, the return costs remain your responsibility. We will reimburse you for the item(s) in question upon receipt and inspection of your return package. To obtain the shipping address, please contact our customer support by email: Services@Modachic.fr

- How to exchange an item?

• For any exchanges, please contact our customer support at the email address given at the bottom of this page. For any other questions, you can contact us at the following email address: Services@Modachic.fr

- Are our payments secure?

• Our payment methods are completely secure. Our store uses SSL encryption technology which offers you maximum security, including data protection for online banking services.

- How to track my order ?

• You can track your order by clicking HERE.
• You must enter your email address to use when ordering as well as your order number starting with #1xxx.
• If, however, you would like additional information on the status of your order, do not hesitate to contact customer service at the following address: Services@Modachic.fr.