Return and Refund Policy
We are confident in the quality of our products and our commitment to providing our customers with excellent service. That's why we offer a 30-day return policy for all of our products.
First, we offer a 2-hour window to make changes to an order in the event of an error or change of mind. After this period, we will no longer be able to reimburse you in the event of a change of mind before the product is delivered, received and returned to the address provided.
If you are not satisfied with your item, you can return it to us within 30 days of delivery and we will issue you a full refund. However, please note that we do not have a return address in Europe, and returns must be made at your expense internationally. Please do not return your purchase to the manufacturer. A return address will be communicated to you by email.
For your return to be accepted, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. Certain products, such as items for intimate or sanitary use, cannot be returned, nor can gift cards.
We will need to verify that you are the owner of the order in question by using your order number and/or any other information used when placing your order, such as your email address.
To have your return validated, there are two options. Either we receive the package at the return address we gave you, or you send us proof of the return, such as a scan or photo. In the first case, the package should not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping ticket will be accepted.
In some cases, we will need to inspect the package before issuing a refund. If you receive an item in a different size than the one you ordered, we will not cover the return costs. If you receive a damaged item and would like a refund, we may ask you to send us a photo of the item before inspecting. Once we have received and inspected the returned package, we will notify you of our decision whether to approve or reject your refund request.
Once your refund request is approved, we will process your request and a credit will automatically be applied to your credit card or original payment method as soon as possible. We will notify you as soon as the refund process is initiated on our side.
Thank you for choosing our store for your purchases. If you have any questions or concerns, please do not hesitate to contact us. We are here to help you.